FREQUENTLY ASKED
QUESTIONS.
Quick answers about orders, shipping, returns, and warranty. Can't find what you need? Our support team is one message away.
COMMON QUESTIONS
How do I place an order?
Browse the Shop page, add the laptops you want to your cart, and checkout with your delivery details. You'll get a confirmation once your order is placed.
What payment methods do you accept?
We accept bank transfer, cash on delivery, and major debit/credit cards. All online payments are processed securely.
Are your laptops new or used?
We sell both. Every listing clearly states its condition — new, open-box, or used — along with a full condition report for used units.
How long does delivery take?
Orders within major cities typically arrive in 2-4 business days. See our Shipping Info page for full delivery timelines by region.
Can I return a laptop if I change my mind?
Yes — most items can be returned within 7 days of delivery in original condition. Check our Returns page for the full policy and exclusions.
Do laptops come with a warranty?
All new laptops include the manufacturer's warranty, and used laptops come with a minimum 3-month S&U Traders warranty. See our Warranty page for details.
How do I track my order?
Once your order ships, we'll send you a tracking link by email/SMS. You can also check status anytime on our Track Order page.